Monday, February 14, 2005

Roadhouse Grill Review

ON A SCALE FROM 1-10, I give it a 3 Kim and I had a reservation at Roadhouse Grill in Columbia for 7 PM this past Saturday night. We were joining Kim's family we see maybe 3 times a year. You'd think a place that big could seat party of 10 even on a Saturday. They had several hours notice on the reservation and we even expected a little delay. After 45 miniutes of waiting and asking about our table, we were told another group of 25 were coming in @ 7:30. They were already late and weren't expected until 8:30, but they had to hold their tables. Becuase of this, we were faced with a delimma. Leave and go wait another hour at any other resteraunt or sit at 3 different tables that couldn't be pushed together. We opted for the latter. 3 different tables. You'd think it would be over. It still took us almost an hour to get our food. The manager came out a number of times to see if we were ok. Each time I showed my disapproval in a very nice way. I finally made the comment, "I'll be doing a lot better when I get my steak." His response was classic. "Well sir, unfortunately a party of 25 had their order put in before you and it has us backed up a little." No I'm sorry, or we're working on it or nothing, only excuses. We finally get our food and I have to admit, it was VERY good, but not worth the hassle and wait. We enjoy our meals while making jokes and calling the other tables with cell phones. When we get our checks, much to my surprise, they added gratuity because we were still technically a party of 10, even though we had three different check and three different tables. Of course, I nicely protested. They offered to take it off, but I paid it anyway. I also let them know that whereas the food was great, it really wasn't worth it and that I would not be coming back. I decided to email the link to this post to the corporate headquaters of Roadhouse Grill. Roadhouse, You have been negatively blogged. I think next time we'll take our buisness to Smokey Bones.

4 comments:

Anonymous said...

Jeff,I can agree from my experiance tonight with Applebees, our food was cold and was sent back but they gave us 10% off on wvwerthing and did not include a tip since it was 7 fo us.
Doc

Anonymous said...

Jeff,I can agree from my experiance tonight with Applebees, our food was cold and was sent back but they gave us 10% off on wvwerthing and did not include a tip since it was 7 of us.
Doc

Anonymous said...

i almost went to roadhouse grill last night-me and a friend were looking for somewhere to eat-craving real food-i had never been there but we opted for applebees instead-now i'm glad we did-rebecca

Jim Steen said...

Is this the one over in Harbison? I've only eaten there for lunch but as good as the food is it isn't worth all of that! My wife and I live between Columbia and Aiken and we decided to go the Outback in Aiken. Got there at 5:15 and there was already an 80-90 minute wait! We put our name down and went to Wal-Mart. (Who can't blow an hour in WallyWorld?)

Sorry you had a bad experience. Let us know if there is any restitution by Roadhouse.

Jim